Transportation Damage

How do I recognize transportation damage?

You can easily recognise transportation damage when the packaging, as well as the product inside it, is damaged.
Transportation damage may consist of:

• Damaged corners and edges
• Dents
• Bends

Please note: You can always refuse to accept a package if the damage is clearly visible on the outside.

What do I do in the event of transportation damage?

You have received your order and notice that the package is damaged?

• Please always check if your product has also suffered damage. Sometimes only the packaging is damaged, but the product remains unaffected.
• If your check shows that both the package and the product are damaged, please send us an e-mail.

Please follow the link to file your complaint: https://www.saal-digital.co.uk/service/order-status/

Please note that complaints cannot be filed by telephone.

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