Transportation Damage

How do I recognize transportation damage?

You can easily recognise transportation damage when the packaging, as well as the product inside it, is damaged.
Transportation damage may consist of:

Damaged corners and edges
Dents
Bends

Please note: You can always refuse to accept a package if the damage is clearly visible on the outside.

What do I do in the event of transportation damage?

You have received your order and notice that the package is damaged?

Please always check if your product has also suffered damage. Sometimes only the packaging is damaged, but the product remains unaffected.
If your check shows that both the package and the product are damaged, please send us an e-mail.

Please follow the link to file your complaint: https://www.saal-digital.co.uk/service/order-status/

Please note that complaints cannot be filed by telephone.