How do I recognize transportation damage?
You can easily recognize transportation damage when the packaging, as well as the product inside it, is damaged.
Transportation damage may consist of:
- Damaged corners and edges
Please note: You can always refuse to accept a package if the damage is clearly visible on the outside.
What do I do in the event of transportion damage?
You have received your order and notice that the package is damaged?
- Please always check if your product has also suffered damage. Sometimes only the packaging is damaged, but the product remains unaffected.
- If your check shows that both the package and the product are damaged, please send us an e-mail.
Please contact us via email at: firstname.lastname@example.org
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