Installation Problems

If you receive an error message, please uninstall our software via the operating system and reinstall the current version.

Saved projects will not be lost.
You can download the latest version from our website:  http://www.saal-digital.co.uk/service/software-download/saal-design-software-20/download/

If you still have problems, uninstall Adobe AIR and reinstall it. Please note that Mac OS X 10.5.8 is no longer supported by Adobe and therefore you should not uninstall Adobe AIR.
The current version can be found here: http://get.adobe.com/air/

If the above instructions have not been successful, it is necessary to investigate the problem more closely. For this, please contact our customer support team with an email at support@saal-digital.co.uk.

Direct Support

If you did not find answers to your questions, you can also describe your problem here:

Thanks for your message. You will receive a reply concerning the status of your inquiry short afterwards.
An error occurred during the transmission of the form. Please examine your entries!
Please wait: uploading data.
Send
1
image/*,application/pdf,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document,text/plain,application/x-zip-compressed The file format is not allowed. 5 Maximum number of uploads reached. 4MB The maximum file size is 4 MB.
Screenshot
2
image/*,application/pdf,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document,text/plain,application/x-zip-compressed The file format is not allowed. 5 Maximum number of uploads reached. 4MB The maximum file size is 4 MB.
Logfile
2
1
1
1
1
image/*,application/pdf,application/msword,application/vnd.openxmlformats-officedocument.wordprocessingml.document,text/plain,application/x-zip-compressed The file format is not allowed. 5 Maximum number of uploads reached. 4MB The maximum file size is 4 MB.
Proof of payment (as attachment)
2