A contract concerning the production of photo products comes into effect between Saal Digital and the customers, after Saal Digital receives the photographic film or image data via Internet.
2. Prices, payment terms
The amount, which the customer has to pay for the printing and production of photos, corresponds to the valid prices of Saal Digital on the conclusion of the contract. The VAT is already included in all the prices and the amount to pay.
3. Delivery and place of fulfillment
Saal Digital delivers the photo products to the address, which is assigned during the ordering process. Shipping costs will be incurred for the delivery. The customers are informed of the amount of the shipping costs during the ordering process. The customers have to cover the custom duties and fees, if any were incurred during the delivery. Saal Digital is entitled to partial delivery. The place of fulfillment is the company location of Saal Digital.
The photo products remain the properties of Saal Digital until the payment is completed. The cashless payment to be carried out corresponds to the payment method assigned during the ordering process.
If not explicitly stated, the VAT is already included in the prices. The shipping costs will be additionally calculated according to the ordered quantity and delivery destination.
Exclusion of cancellation rights
The cancellation rights are not applied to the distance contracts, in which the delivered products are produced according to the specified requirements or personal needs of the customers (gem. 312 d Abs. 1 BGB ist nach § 312 d Abs. 4 Nr. 1 BGB).
End of the cancellation instructions
7. Legal liability
According to the German product liability act, Saal Digital is liable for the violation of fundamental contractual obligations, the missing of guaranteed features and the requirements of the customers. In addition, Saal Digital is only liable for intentional or gross negligence of Saal Digital and its employees. Saal Digital is not liable for indirect damages, consequential damages or any kind of atypical damages. It is also the case with the lost profits, lost uses or immaterial value.
Saal Digital handles customer data (first and last name, address, e-mail address, phone number, bank account details, credit card number) according to the regulations of the German Teledienstdatenschutzgesetz (TDDSG) and the Bundesdatenschutzgesetz. The data will not be transferred to a third party for promotional purpose.
If a provision of the contract is partly or totally invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of the contract. The related regulation will be applied in place of the invalid provision.
10. E-Mail notifications
An confirmation of order and delivery of the products will be sent to the e-mail address, registered during the ordering process. If there are any problems (in the case of customer support), this e-mail address will also be used. No other information or advertisements will be sent to this e-mail address, or it will be explicitly stated and your permission asked (by ticking a checkbox).
11. Reorder service and related functions
The reorder service and its related functions are included in your photo products and your order. You can cancel this service at any time by sending an enquiry to support(at)saal-digital.co.uk. The reorder service makes it possible for you to reorder the same project without uploading the project data again. In addition, you can also view your project online and share it with your family or friends. Depending on the options selected, it is also possible for your family or friends to order the project themselves.
12. Complaints/Dispute Resolution
The EU Commission has provided an online dispute resolution platform, which can be found at: http://ec.europa.eu/consumers/odr. We prefer to clarify your concerns in a direct exchange with you and therefore do not take part in consumer screening procedures. In addition, we are not obliged to participate in a dispute settlement procedure before a consumer enforcement agency. Please contact us with questions and problems directly. You can reach us under support(at)saal-digital.co.uk
Last update: 01.02.2017